SAVE THE DATE 15 AUGUST | PILATES & PRAYER

Refund policy

This policy is aligned with the South African Consumer Protection Act (CPA).

Cooling-Off & Returns

In accordance with the CPA, customers are entitled to request a return within 14 days of receiving their order, subject to the conditions below.

Eligibility for Returns

To qualify for a return, the item must:

  • Be unused, unopened, and untampered with

  • Be in its original packaging and original form

  • Be in the same condition as when received

  • Include proof of purchase

Important Hygiene Notice (CPA Section 20(2)(a))
Because we sell cosmetic and personal care products, we are unable to accept returns, exchanges, or issue refundsfor any item that:

  • Shows signs of use or testing

  • Has been opened or tampered with

  • Is not in its original sealed condition

This is due to health, safety, and hygiene reasons, as permitted under the Consumer Protection Act.

How to Request a Return

To initiate a return request, please contact info@luyandakosmetics.com within 14 days of receiving your order.

If your return is approved, we will provide instructions on how and where to return the item. Items sent back without prior approval will not be accepted.

For any return-related queries, please contact info@luyandakosmetics.com.

Damaged, Defective, or Incorrect Items

please inspect your order upon delivery.

If you receive an item that is:

  • Defective

  • Damaged

  • Incorrect

Please notify us immediately upon receipt so we can assess the issue and provide a suitable resolution (replacement or refund, where applicable).

Non-Returnable Items

The following items are not eligible for return, refund, or exchange:

  • Opened, used, or tampered cosmetic products

  • Personal care items not in original sealed condition

  • Sale or promotional items

  • Gift cards

  • Custom or personalised products

  • Hazardous or flammable materials

Exchanges

We do not offer direct exchanges.
If your return is approved, you may place a new order separately.

Refunds

Once your return is received and inspected, we will notify you of the outcome.

If approved, refunds will be processed to the original payment method. Please allow time for your bank or card provider to process and reflect the refund.

Final Note

Luyanda KOSMETICS reserves the right to refuse returns that do not meet the conditions outlined above, in accordance with the Consumer Protection Act of South Africa.

For further assistance, please contact info@luyandakosmetics.com.