Shipping policy
Shipping Policy
Please contact Luyanda Kosmetics directly if you would like to place an order but your physical address falls outside of our standard shipping scope.
Shipping of all orders will take place only once proof of payment has been received. If proof of payment is not provided, Luyanda Kosmetics will wait until funds are visible in our account before dispatching the order.
Once payment is confirmed, orders will be shipped within 5–7 business days, unless otherwise stated (e.g. pre-orders).
Where applicable, shipping costs are payable by the customer.
For any queries, please email info@luyandakosmetics.com.
Pre-Order Policy: Two-Week Delivery Timeline
Thank you for choosing to pre-order from Luyanda Kosmetics. This policy outlines the terms and conditions relating to pre-orders and the estimated two-week delivery timeline. Please review this policy carefully before placing a pre-order.
1. Pre-Order Placement
a. Pre-orders may be placed via our website, mobile application, or any other platform officially designated by Luyanda Kosmetics.
b. Full payment may be required at the time of placing a pre-order to secure your item.
c. By placing a pre-order, you confirm that you have read, understood, and agreed to this pre-order policy.
2. Pre-Order Availability
a. Items available for pre-order will be clearly marked on our website or platform. Quantities may be limited and are subject to change without notice.
b. Pre-orders are fulfilled on a first-come, first-served basis and do not guarantee immediate availability.
3. Pre-Order Payment
a. Full payment is required at the time of purchase unless otherwise stated.
4. Estimated Delivery Timeline
a. Pre-ordered items are estimated to be delivered within two (2) weeks from the date of purchase, unless explicitly stated otherwise.
b. Delivery timelines are estimates and may be affected by factors such as production delays, courier issues, or other unforeseen circumstances. While we aim to meet the stated timeframe, delivery dates cannot be guaranteed.
5. Order Updates and Communication
a. Customers will receive updates regarding their pre-order status, including any delays or changes to the estimated delivery timeline.
b. All communication will be sent using the contact details provided at checkout. Please ensure your information is accurate and up to date.
6. Pre-Order Cancellations and Refunds
a. Pre-orders may be cancelled prior to shipment by contacting our customer support team.
b. Cancellation requests made after shipment will be handled in accordance with our return policy.
c. Refunds will be processed in line with our refund policy.
7. Product Changes and Availability
a. In some cases, pre-ordered products may undergo changes in design, packaging, or specifications. Customers will be informed of any significant changes and may choose to proceed or cancel for a full refund.
b. If a pre-ordered item becomes unavailable or discontinued, customers will be notified promptly and offered a refund or suitable alternative.
8. General Terms
a. This pre-order policy forms part of our overall Terms of Service and Privacy Policy.
b. Luyanda Kosmetics reserves the right to amend this policy at any time. The version in effect at the time of purchase will apply.
By placing a pre-order, you acknowledge and agree to all terms outlined above.
For any questions or assistance, please contact info@luyandakosmetics.com.
Thank you for choosing Luyanda Kosmetics — we truly appreciate your patience and support